At Pilates & Beyond, accessible from https://pilatesandbeyond.in, your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile app, or interact with our studios and services.
1. Information We Collect
We may collect the following categories of information:
Personal Information
• Name, email address, and phone number
• Billing and payment information (processed via Razorpay)
• Health and fitness-related details (shared with consent for safe training and assessments)
• Emergency contact information (for safety purposes)
• Social media handles (if provided during sign-ups or promotions)
Non-Personal Information
• Browser type, IP address, device type
• App usage data and in-studio booking history
• Pages visited, time spent on site/app
• Tracking information from cookies, analytics, and marketing pixels
Other Data Sources
• CRM records from Neodove and other booking/communication systems
• WhatsApp/chatbot interactions (e.g., via ManyChat, Interakt, etc.)
• CCTV footage in studios (for safety and security)
2. How We Use Your Information
We use your information to:
• Provide, manage, and personalize classes, memberships, and services
• Process payments, bookings, and app-based subscriptions
• Communicate with you (reminders, confirmations, offers, newsletters)
• Enhance and secure our website, app, and studio operations
• Ensure member safety during sessions (through health/emergency info)
• Conduct analytics and marketing (improving engagement and campaigns)
• Comply with Indian legal and regulatory obligations
3. Sharing Your Information
We do not sell your personal data. We may share information only with:
• Service Providers: payment processors (Razorpay), booking platforms, CRM providers, app vendors
• Analytics & Marketing Tools: Google Analytics, Meta Ads Pixel, and similar tools (for insights and campaigns)
• Legal Authorities: if required to comply with applicable law
4. Cookies & Tracking
We may use cookies, app trackers, and advertising pixels to:
• Remember your preferences
• Track site/app performance
• Deliver targeted promotions
You may disable cookies in your browser settings; however, some features may not work properly without them.
5. Data Security
We use appropriate technical and organizational safeguards to protect your data against unauthorized access, misuse, alteration, or disclosure. While no system is completely secure, we regularly review and update our measures.
6. Your Rights
As per applicable Indian law, you may:
• Access the personal information we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications (email, SMS, WhatsApp) at any time
7. Data Retention
• Member records are retained as long as your membership is active and up to 3 years after termination (unless required longer by law).
• CCTV footage is retained for 30–90 days before secure deletion.
• Payment records are retained as required by tax and regulatory obligations.
8. Third-Party Links
Our website, app, or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices. Updates will be posted on this page with a new effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
• Email: hq@zainebalico.com
• Phone: +91 85230 51898
• Address: Office No. 105, 1st Floor, Shangrila Plaza, Road No. 2, Park View Enclave, Banjara Hills, Hyderabad, Telangana – 500034
